Customer Testimonials
The team at Volvo Queens demonstrated professionalism, knowledge, and a commitment to customer satisfaction. Eliana Rivera was particularly helpful in guiding me through the selection process, ensuring that I found the vehicle that met my needs and budget. Her transparency and patience made the experience stress-free and enjoyable. She also provided clear and efficient assistance, making the process smooth and straightforward. I appreciate the high level of service and professionalism displayed by the entire team. I will gladly recommend this dealership to friends and family and look forward to future business with Volvo.
I have a 2013 Volvo S60. I was having issues with my car key fob. I ordered 2 key fobs. Would anyone like to guess how much 2 replacement key fobs cost? $1,000 dollars!!!!! INSANE!!! I know dealers make the majority of their money on service but just insane. $600+ 2 fobs (NOT THE KEY JUST THE FOB) $300 for programming $100 for software Not sure if this is just a Queens Volvo issue but disgusting!!!! 2013 car!!!! Beware!!!
Had a great experience at Volvo of Queens. Jade B. was super helpful and made the whole process easy and stress-free. Couldn’t be happier with my new car. Highly recommend!
I recently purchased a Volvo from the Volvo of Queens dealership and I couldn't be happier with the process. From start to finish, everything went smoothly and efficiently. I want to give a big thank you to the sales team and to Jade B for their professionalism and knowledge about the car I was interested in. They made the entire experience well. I recommend Volvo of Queens to anyone. It's Volvo. Thank you again for a great experience!
Zachary explained not only the features and benefits of my desired vehicle, but also the paperwork process. Zachary was very patient and informative. My anxiety decreased and I was comfortable with the I interaction. Jessica interacted with me in a friendly and informative way. Jessica was proactive in keeping me informed about the easing process. Dave Jennings, the business manager, patiently explained to me the financial obligation as well as my coverage options. The dealership was clean a day exuded a professional atmosphere.
Zachary took time to explain to me, not only the features and benifits of my desired vehicle, but the paper work process as well. Because of his effort, I was calm as I gained understanding of the leasing process. Jessica interacted with me in a friendly and informative way. She enabled me to feel confident in her staff. The dealership was well kept and business like.
A very efficient and pleasant car buying experience. No high pressure sale tactics. Thank you.
Dishan, Jessica and the rest of the Volvo Queens team were a pleasure to work with.
I had a great experience. The staff was professional and friendly, taking the time to explain all my options without pressuring me. The entire process was smooth, and I drove away confident in my purchase. I highly recommend them for anyone looking for a hassle-free car-buying experience!
Jade was easy to deal with, she was kind and helpful. My purchase happened within a day without any glitches
Zachary was very patient and helpful with me I felt I was given a fair offer. I would defiantly recommend him as a salesperson.
Very good experience. When my wife's Infiniti lease is up we will be back for another Volvo. Zackary was the best!
Great customer service after vehicle was purchased. It was so easy and smooth transaction start to finish. Thank you Li
Peter and specifically Jessica were both wonderful people. I'm definitely going back to them again
Eliana is amazing!! We were not planning to actually get into a new vehicle but we did, thanks to her. She helped us do that in most professional and not-pushy way. Many thanks to Jessica as well. A+!
Dishen is very professional and very responsive. He helped me to deal with the return of the prior lease and the rest of payment. Saved me a lot of time and trouble.
Excellent classic service. Staff members are constantly informing you about the service and future advice on how to maintain car functioning appropriately. I’m very pleased with the service and would highly recommend to friends.
He did a very good job of helping me with my maintenance service for my Volvo XC90 . He was very helpful and informative
Jerry was great and very helpful- he accommodated our schedule and took his time to work with us. He’s a great sales person and we really trust him!
Giuseppe and the service team were very professional, courteous and very caring. My vehicle was ready on time as promised. My vehicle was cleaned and in frount waiting for me when I arrived. Thank you and have a wonderful and safe holiday season.
Eliana was friendly and great to work with! The process was quick and I am glad I chose this dealer for my new lease.
In service advisor was very helpful , waiting lounge is very clean and everyone was very friendly and helpful
It was a great experience working with Eliana. She is very helpful and professional. She truly works hard to get you the best deal without being pushy. I’d highly recommend this dealership and Eliana as your car lease/buy specialist. I’m very happy with my new car!
Great accommodations ! The best service from a Volvo service location ever ! Thanks for keeping your word.
There is always something wrong with the car’s media display. It shuts off or glitches since I first got the car two years ago. The service team ‘fix’ the problem only for it to glitch once again. I got the car back Saturday and it glitched again on Thursday, 5 days later. Also, when I picked up the car from service, it was left unwashed. When I mentioned this, they took the car back to wash and returned it to me with a wet seat. Bug drops of water all over the front passenger seat. It seems to me that 1. ...
They did a good job with thejr service no complaints at all onlt problem service take longer that j expected
convenient location, on time communication, good service, friendly, considerate, good manner, help on insurance, good
Mr Li was great to work with and very knowledgeable about the vehicle. I would recommend him.
I am glad people were welcoming and friendly. I came in on a very cold day. The hot coffee and snacks were on point.
Professional staff. Service was prompt and consultation started within 5 minutes of my scheduled time slot. Car was returned within the estimated time frame provided.
Excellent service and work. Staff is very professional and friendly. I was very pleased with my service and the work done on my Volvo.
Everyone is very helpful. Our service advisors were so helpful and responsive. Very good to work with
I was very satisfied after visiting the Volvo Cars of Queens service department. Every time since the day I bought my car, I have only had it serviced here. I hope that in the future this will be a plus when choosing a new Volvo car.
After visiting several car dealerships my wife and I were very impressed with Volvo Cars of Queens and our salesman Zackary. He clearly explained the differences in the various models and was very knowledgeable and patient which helped my wife make her decision. She is presently enjoying her new Volvo very much. I highly recommend Zackary. He was an outstanding salesman.
Teri’s was very easy to work with; knew his stuff and worked with the parts department to find the right solution.
I recently visited Volvo Cars of Queens to explore options for a new vehicle, and I was thoroughly impressed by the level of customer service. From the moment I walked in, the staff was warm, welcoming, and attentive.
Very happy with our experience for the windshield fix. Thanks a lot Tarriq all good.
The overall experience is good. I was told the car is being washed while waiting in the waiting area. It was actually not washed when I got the car.
Peter Fearon and Branden Schulman made my experience at Volvo dealership extremely comforting and worry free. I would recommend my family and friends to them without hesitation.
I had a service done. I need to change my tires and Mike was a great help with the insurance.
Jerry was awesome. He answered all our questions, explained everything in detail. Worked the numbers for us. We were very satisfied.
It was difficult to contact service to make an appointment due to a “full mail box” on the appointment scheduling extension. After calling a general number and pressing an extension not intended for appointments ,I was able to speak to a very polite young lady that assisted in booking my appointment. I needed a tire replaced using the Tire and Rim service plan I paid additional money for when I purchased my new vehicle. I also requested that the companion tire be replaced so I could have two new tires so that the vehicle would be balanced and wear evenly. ...
Zackary was extremely helpful in getting my family into a CX90 of our choice. I will be back in 24 months to lease my next Volvo, possibly the EV. the reason iis has been everything he said it would be,
Excellent customer service. Friendly and professional staff. I recommend having stronger coffee options in the lounge.
Very good service And clean and reliable delivery and quality service and I will recommend
Purchasing process on the car was excellent but the service department was nothing out of ordinary. I have to call them in order to find the status of my car.
I got my car service done few weeks ago, great after service, fast feed back.
Brought my XC60 for its yearly service and inspection. I didn't wait for it so they got me a Lift home. They were busy that day so I got notified when my truck was ready. It was rather late so they couldn't wash the car off. They told me I could come anytime in the next few days and they will do it for me. I did that the next day and I waited about 10, 15 minutes and it was done. all in in all it was great and seamless experiance.
Zackary was fantastic. Very responsive and helpful. I don't recall Jessica Katz or working with her at all.
Although the dealer / service was kind, helpful and tried their best to fix my defected Apple Car Play system, i t was not their fault to be unable to repair it after 5-7 times. They are the nicest they can be. Gail
The service center did their best at trying to fix my Apple Car p,any system. They had to I stal an entirely new unit of a new factory installed Apple CarplaySystem. In the process of doing that , it wiped out all other information such as my radio, stations, connection to Serius radio ( the satellite connection) all stored phone numbers.
Very good service, nice communication except for waiting time about 3 hours in duration waiting time otherwise no problem
Prompt appointment, pleasant staff, answered all my concerns and more. stayed in waiting room, comfortable space. No Charge since they couldn't remount my interior mirror and suggested a new windshield. Decided to go back to my insurance for a replacement windshield and the mirror was remounted.
Service - A Great experience - seamless.... explained everything and a car wash. They took the time to explain everything needed in detail.
Very attentive and problem solving team. Delivery was on time and all the paperwork clearly organized.
Juseppi and Danny were great to deal with- so responsive and so far as it’s day 3, the car is running well. I hope you can reward them in some way.
Was a smooth drop off and pick up experience. Unfortunately, there was no communication and my car was there for over five hours. I received an email stating I needed an alignment and I would receive a call however I never did and by the time I called myself, they said they were unable to perform it. Was definitely not a great experience and because of this now I have to go back again to have an alignment performed after spending my entire day waiting for my car.
Giuseppe / Service Director was able to have both of the problems with our 2022 and 2023 Volvo XC60 B5 evaluated and repaired…..
Very good customer service and excellent care. Had a good experience in this dealership. Wants to visit again
Everything went well. I also appreciated that the loaner car we received during the Volvo repair was in excellent condition.
Everyone was very helpful and informative when getting my car. They were all very detailed with providing information and did their best to give us the best deal. I love my car. And happy I met Jerry, Dave, Brandon and Jessica. Thank you.
Service at Volvo cars of Queens is fantastic. Was originally going to another Volvo dealership but the service was so horrible I was thinking of trading in my XC90. Someone suggested I go to Volvo Queens for service and I now love my car. The service dept is honest and reliable . They listened to the my complaints and worked diligently on resolving the issues. Next car purchase will be with them.
Service center is not focussed on customer satisfaction. They seem inattentive and miss items that should have not been missed like resetting engine diagnostic alerts. I have had to return to service center on numerous occasions because service was not completed properly first time. I have told service advisor I was not happy and I have given feedback in survey. Nothing seems to change. And I have never been contacted by management to see why I was unhappy. This is my second vehicle from this dealership. With first vehicle I felt the service department was more focussed on customer satisfaction ...
They were very helpful and informative in helping me find the right car for my needs.
Repair done quickly and completed within promised time. Car was cleaned as an added prerk
After driving Range Rover’s for almost 15yrs, I wasn’t sure what to expect when I visited Volvo. Eliana was incredibly helpful. She asked a few questions and steered me towards a the PHEV XC 90. Knew many of the specifications and answered my questions but her understanding of what I was looking for from a comparable standpoint while pointing out additional benefits was great. Really satisfied with my experience and the new suv.
Always very professional. Great customer care. Easy to book appointment online. Like the video for service provided.
Jeffrey Schull was assigned to us in the showroom to answer questions we had about leasing a Volvo. Jeffrey did an outstanding job representing Volvo, understanding our needs and aligned those with a great car. Then he worked tirelessly to find the car with the exact specifications we desired. He was an absolute pleasure to work with and we felt like valued customers from the moment we met him. He introduced us to others in the dealership with pride, knowing we were likely to lease the car. Sadly he was FIRED in the middle of our transaction, and the dealership ...
We had a very good experience at Volvo Cars of Queens thanks to Zackary. He is patient, knowledgeable and had our transaction get done quickly and painlessly.
The price they charge on is luxury brand price, but the service is not the luxury service
Good customer service , thanks my dear service staff including Martina and others . I have totally satisfied your customer service and good relationship
Very timely and efficient and friendly and professional staff keeping me updated on my cars service
Well run, organized, easy to schedule appointments. Good service location. Car wash is nice extra service.
Very courteous and helpful everyone went above and beyond to try and resolve my issue
She is patient and knowledgeable about the vehicle, very professional, definitely will come back and recommend to others
It took many rounds and a long time (6 wks) to fox an easy issue (service light error)
I can not be more satisfied with the level of service and attention to the customer's needs that was provided to my by the team at Volvo Cars of Queens. Absolutely top notch, professional and courtesy.
Professional, easy to deal with to resolve all my car’s issues. Waiting area is clean.
The Service Rep Giuseppe Coppola is very courteous and professional. The overall satisfied is very efficient and I am satisfied with it.
They go above and beyond!! It was such a pleasurable experience. Eliana and Jessica were excellent
The entire staff at Queens Volvo is friendly, professional and accommodating. Jade was my main point
This dealership service is excellent. The person to handle my vehicle's is also good. Thanks
Wonderful experience.. Highly recommend working with Zachary too!
Excellent service, all questions answered, everything taken care of, always pleasure to have business with.
Jeffrey was phenomenal; extremely kind, friendly and professional. He went out of his way to make sure we were looked after and treated fairly. We got a fantastic XC90, and I couldn’t recommend Volvo Cars of Queens more highly.
Helpful and determine to make sure you have the best . I like the follow up to get you satisfaction
David, Zachery, and Jeff provided excellent customer service!! Thank you again. XC60 B5 2022
Zachery was so patient, polite, & very helpful when explaining our previous vehicle change to the new S60. He explained everything throughly, contacted geico as well when we picked up the new vehicle. Dave has been very helpful when dealing with the financial portion because our situation was a little complicated. He took the time to call us and let us know any changes right away. Brandon was also very helpful when showing me the car specs and making sure I was comfortable and if I had any questions to let him know. We’ve been coming to this dealership ...
My experience with Volvo cars of Queens is nothing short of exceptional. The whole experience from valets to Martina at the front deck to Giuseppe my service manager. I couldn’t be in better hands. Very very happy
Volvo Cars of Queens you are amazing!!! From the receptionist to the finance and everyone in between I couldn’t have asked for a better buying experience!!! Thank you so much Jerry; I appreciate you!!!
Very professional, one of the most seamless car buying processes ever. Excellent service, very helpful! Gave very fair pricing for trade in and their costco membership offer sealed the deal. Got the car within 3 days of looking at it.
Everyone is both friendly and polite. They focus on proving good service and are attentive to customer’s concerns and questions.
Really appreciated the support from Giuseppe and the team. Everyone was responsive and helped me get in and out quickly
This one of the best service experiences I have had. Derrick, the service manager, made sure that the issue we had was addressed. John Li, our service rep, was polite, took our issues seriously and was very good with follow up. Even though he is newer to the team, he seems to really understand how the cars operate. And, he personally walked out with us and had us check the car to make sure our problem was resolved before we left the lot.
I recently had the pleasure of leasing my first Volvo from the Volvo Car Dealership of Queens, and my experience has been outstanding. From the moment I walked in, I was greeted with warmth and professionalism. Eliana, the sales representative, was incredibly patient and attentive. She answered all my questions and made the leasing process smooth and enjoyable. Her friendly and knowledgeable approach made me feel confident in my decision. After leasing the car, I encountered some unexpected issues. However, the way Eliana and the store manager, Jessica, handled the situation was exceptional. Jessica went above and beyond, putting herself ...
Adam Kutcera was a very attentive and helpful sales professional. He helped my wife and I find our dream car and at an affordable price. I would highly recommend visiting Adam for your vehicle needs.
i just leased my second car from Volvo Car of Queens. It was a seamless and quick process from the moment i was ready to turn in my prior vehicle. i worked with Adam, who was very knowledgeable, very accommodating to my financial constraints and to my schedule and with whom it was a pleasure to work. All inquiries were effectively addressed and issues resolved. The financial person, Dave, was another pleasure with whom to work. An overall great experience. my only complaint - i wasn’t there long enough at a sitting to enjoy the full cup of coffee ...
Everyone was very knowledgeable, pleasant and really accommodating. The environment is great, and not pushy at all.
Zackary Danhi Sales+Leasing specialist Was very informative and made my experience with purchasing my vehicle a-lot less stressful. He was very knowledgeable as well as a professional . If your looking to buy or lease, do visit him !
Volvo cars of Queens is a great dealership with a brand new showroom. I had a great experience with my salesperson Adam. The whole team was attentive to my needs and they helped me get into a beautiful XC40 for a great deal.